Refund policy
Litha Bees Return & Refund Policy
We want you to love every spoonful of honey you receive from us - but if something isn’t quite right, we’re here to make it better.
Returns Eligibility
- You may return any unopened, unused product within 14 days of delivery.
- Due to the nature of our food and wellness items, we cannot accept returns on opened or used products unless they are faulty.
- Items must be returned in their original packaging.
Faulty or Damaged Goods
If your order arrives damaged or defective, please contact us within 48 hours of receipt. We’ll either:
- Offer a replacement at no extra cost
- Provide a full refund, including shipping
Please include photos and a brief description so we can resolve things swiftly.
How to Return
- Email us at pollenectar@gmail.com with your order number and reason for return.
- We’ll reply with instructions and a return address.
- Customers are responsible for return postage unless the item is faulty.
Refunds
- Once your return is received and inspected, we’ll notify you and process your refund within 5 working days.
- Refunds are issued to the original payment method.
As a small, sustainability-focused business, we encourage thoughtful purchasing. Every return has an environmental footprint, so if you’re unsure about a product, feel free to reach out before ordering - we’re happy to help.
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